Documentation

Everything you need to set up and manage AI-powered customer support for your Shopify store.

Getting Started

Install the app, walk through the setup wizard, and get your AI chatbot live on your store.

Choose a personality, tone, AI model, and decide what your chatbot can do.

Your AI chatbot automatically detects and responds in your customer's language.

Upload documents, sync Shopify policies, and connect your blog so the AI knows your store inside out.

Add the chat widget to your Shopify theme and customize how it looks.

Understand free tier sessions, per-session pricing, billing caps, and how to monitor usage.

View customer chats, manage support tickets, and review AI responses.

Set up return policies, connect shipping providers, and automate return label generation.

Connect Gmail, Outlook, Instagram, and Messenger so customers can reach you anywhere.

Collect ratings, auto-escalate unhappy customers, and redirect happy ones to review platforms.

Connect shipping providers, notification channels, and third-party tools.

Data retention, GDPR compliance, data exports, and what happens when you uninstall.

Can't find what you're looking for? Our team is happy to help.