Case Studies

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Shopify stores using Supportify
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avg. AI resolution rate
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avg. customer rating

Customer stories

Profusion Cosmetics case study
Profusion Cosmetics logo
Beauty & CosmeticsUnited States

Profusion Cosmetics

Profusion Cosmetics was spending hours every day answering the same product questions — ingredients, shades, compatibility, restock dates. They needed a solution that could handle it all without a lengthy setup. Supportify was live in an afternoon, and within the first week their support queue had dropped by half.

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tickets automated with AI
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lower cost per resolution
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saved per week

"Supportify has taken a huge load off our customer service team. It's cut down so much manual back-and-forth while still giving customers fast, helpful responses. What we appreciate most is the team — incredibly responsive and easy to work with."

Head of Customer Experience, Profusion Cosmetics
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